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Summary | 5 Annotations
American Airlines says it will no longer allow emotional support animals starting next week.The change matches a new Department of Transportation regulation that says airlines aren't required to treat emotional support animals as service animals.
2021/01/06 13:19
American says on January 11, when the new DOT rule comes into effect, it "will no longer authorize new travel for animals that do not meet that definition, such as emotional support animals."
2021/01/06 13:19
Animals that previously traveled as emotional support animals may travel as carry-on or cargo pets, the airline said."We're confident this approach will enable us to better serve our customers, particularly those with disabilities who travel with service animals, and better protect our team members at the airport and on the aircraft," said Jessica Tyler, president of cargo and vice president of airport excellence for American, in a news release.
2021/01/06 13:19
The DOT rule was also prompted by an increase in service animal complaints from passengers with disabilities, misbehavior by emotional support animals, a lack of clarity around the definition of "service animal" and disruptions caused by "requests to transport unusual species of animals onboard aircraft," according to the DOT.
2021/01/06 13:19
American isn't the first airline to update its policies to align with the DOT. On December 29, Alaska Airlines announced that it will no longer accept emotional support animals.
2021/01/06 13:19