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Summary | 6 Annotations
Over the past three months, I interviewed a dozen current and former employees of Cognizant in Phoenix. All had signed non-disclosure agreements with Cognizant in which they pledged not to discuss their work for Facebook — or even acknowledge that Facebook is Cognizant’s client.
2019/08/26 03:33
Chloe’s job is to tell the room whether this post should be removed. S
2019/08/26 03:33
Collectively, the employees described a workplace that is perpetually teetering on the brink of chaos. It is an environment where workers cope by telling dark jokes about committing suicide,
2019/08/26 03:34
The moderators told me it’s a place where the conspiracy videos and memes that they see each day gradually lead them to embrace fringe views
2019/08/26 03:34
nOn May 3, 2017, Mark Zuckerberg announced the expansion of Facebook’s “community operations” team. The new employees, who would be added to 4,500 existing moderators, would be responsible for reviewing every piece of content reported for violating the company’s community standards.
2019/08/26 03:36
The use of contract labor also has a practical benefit for Facebook: it is radically cheaper. The median Facebook employee earns $240,000 annually in salary, bonuses, and stock options. A content moderator working for Cognizant in Arizona, on the other hand, will earn just $28,800 per year.
2019/08/26 03:36