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Summary | 7 Annotations
I've witnessed drama especially with teams under pressure to meet tight deadlines, or when high-level managers or executives with strong personalities pull in different and opposing directions to further their own agendas.
2017/09/07 10:19
, laying low and avoiding the line of fire is an option
2017/09/07 10:19
self-awareness to their advantage to assess a situation,
2017/09/07 10:19
a six second pause -- to gather your thoughts before you speak. Why six seconds
2017/09/07 10:20
, avoid being triggered and reacting with sarcasm or a negative comeback, which is the sure path to conflict and escalating drama.
2017/09/07 10:20
It's having the ability to tap into someone else's feelings (as well as your own) to consider a different outcome. That takes empathy
2017/09/07 10:21
if you can't have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far.
2017/09/07 10:21